Frequently Asked Questions: Sensors
A: Generally, this is caused by cables that have become damaged by abuse. It's also possible that the sensor
cable isn't fully or properly plugged in to the USB docking station. Users should examine the connection to
ensure that the cable is well connected to the port on the USB docking station.
A: See the answer above. Remember: Sensor cables can become damaged over time, especially when subjected to
extreme bending or stretching. In older style USB capture boxes that have now been discontinued (USB-1200) it
is also possible that the USB Docking Station has a battery that has become drained or damaged . Please review
the FAQS for USB Docking Station recommendations.
A: This error message is often a function of poor communication between the USB bus and the USB docking station.
In short, communications can't be established. Users should check to ensure that the driver is properly installed
by reviewing the appropriate listing in the DEVICE MANAGER, where the USB docking station should be identified as
SUNI IMAGING USB-1600 Intraoral X-Ray Imaging Device. Should the problem persist, users should disconnect the USB
cable from the USB docking station, and re-connect it, after rebooting the system.
A: This error message is often a function of an improperly installed driver, or a battery that has become drained
in the older models of the USB docking station housing. Users should check to ensure that the driver is installed.
If the problem persists, please contact Suni Medical Imaging to obtain an Return Material Authorization for
evaluation of the device.