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Troubleshooting - SuniCam II

No image displays on the screen and the camera LEDs are not on. Connection problem Check that the connecting cable is correctly connected to the handpiece and to the connection box.
The camera switches on, but no image displays on the screen. 1. Configuration
2. Driver
3. Connection problem
1. Check that the camera is correctly set up in the imaging software (please refer to the software user guide).
2. Check that the camera is correctly detected in the device driver (correct installation of its driver).
3. Check that the USB cable coming from the DOCK (connection box) is correctly connected to the computer’s USB 2.0 port. Check the camera configuration in the imaging software (brightness, contrast, saturation, etc.).
An image displays on the screen, but the quality is not satisfactory. Camera driver configuration Check the camera configuration in the imaging software program (brightness, contrast, saturation, etc.). Refer to user manual.
An image displays, but it is not very clear (blurry). Barrier sheath Check that the barrier sheath is correctly positioned on the camera head. It is advisable to use SuniCam II barrier sheaths, which are designed to fit the camera properly.

FAQs - SuniCam II

Q: I have a grainy image, and it seems to be slightly green as well. Why?

A: This problem can arise when The SuniCam II connection box is plugged into a USB 1.1 port. Make sure that the SuniCam II is connected to a USB 2.0 port. Inexpensive hardware upgrades are readily available for computers with USB 1.1 only ports.

Q: I have a grainy image, and it seems to be slightly green as well. I already checked, and my computer has USB 2.0 ports. What do I do now?

A: Although USB 2.0 ports provide the required data transmission speed; it is sometimes possible that the USB 2.0 port does not provide adequate power to support all of the USB devices connected to the computer. In particular, devices such as USB printers and scanners can create an overall demand for additional USB power. If this is the case, we recommend the purchase of a powered USB 2.0 hub, which may resolve the problem by providing supplemental power to the system. Be sure you have a powered or "active" USB 2.0 hub. Sometimes a computer is unable to supply adequate power to the USB port used by our docks, particularly if there may be other devices utilizing too much power on the USB bus. Other devices can include printers, cameras, or even a USB mouse and keyboard.

Q: I have no image at all. I have never before had an image through this USB port.

A: Install or reinstall the driver set. If you already have installed the drivers properly, and if the device is listed as "USB 2820 Video" in the Device Manager, then make sure to change the configuration input from "Video Composite In" to "Video S - Video IN."

Q: The image displayed is very small and/or loses detail when resized.

A: Confirm that you are using a USB 2.0 port and that any means of extension (USB hub, USB extender hardware, video capture device, etc.) supports USB 2.0. Many of these devices do not support the USB 2.0 specification, and as such, can only render a 320x240 video stream.

Q: My camera displays a video stream but the SuniTouch button no longer functions.

A: Verify that the “Driver Provider” is identified as "Sopro" and not eMPIA Technology. This can be determined by checking the entry under Device Manager. The Windows Update service from Microsoft will potentially replace the driver set from Sopro with an incorrect version from eMPIA, which will disable the SuniTouch capture function. (See DRIVER REINSTALLATION in user manual.)

Q: The image is very jumpy and not clear. Is there something wrong with my camera?

A: Refer to the CONFIGURATION procedure in the INTEGRATION section of the user manual.

Q: When I plug my docking station into the USB port, I get a message saying, "One of the Devices on this computer has malfunctioned, and Windows does not recognize it." Why?

A: Your computer is unable to properly supply adequate power to the docking station’s USB connection. We recommend the purchase of a powered USB 2.0 hub.

Q: I moved the camera to a different USB port and now the camera does not work.

A: It sometimes becomes necessary to reinstall the drivers simply by plugging a USB device into a different port. You may consider trying different ports until the device becomes recognized, or simply reinstall the drivers (see user manual). Under the Device Manager, you may see the device listed as USB 2820 Video #2, #3, etc., depending on the number of times the drivers have been installed on different USB ports.

Q: Yesterday my camera was working fine. Today I have no image. What happened?

A: Confirm that the USB 2820 Video is listed in the device manager (refer to the previous answer). Also, confirm that camera input is configured as "S-Video," and not "Composite."